Now more than ever, production builders must focus on their people and the processes they are employing to more efficiently and profitably deliver a home. From corporate and divisional leadership to design and purchasing, and from construction superintendents and building inspectors to sales, customer service and warranty representatives, each member of a builder’s team plays an important role in delivering a higher quality home, maximizing productivity and profitability, and delighting customers. The staffing and organizational changes that you are making to right-size your business for today’s housing market can leave your people wondering: “What is my role in the company?” “How do I do things better to ensure quality?” “How do I do more with less?”
By focusing on process, and providing the right people with the right information at the right time, you can:
Keep critical issues with construction quality from occurring in the first place
Give everyone in your organization the know-how and confidence they need to consistently perform well
Take out waste and retain more profit for your bottom line!
In the People and Process section of the Jobsite, we will share how different departments within a production homebuilding company can contribute to the overall quality picture and how training, tools and information can improve overall productivity and performance.
Each month, a new feature article is added to our home page and the People and Process section. If you get our monthly e-newsletter, Jobsite NEWS, we’ll send a link directly to you by e-mail, along with highlights from featured Risk Management and Greener Building articles. You can find additional People and Process content in our archives as well.
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